Warranty Form

Subject to the terms and conditions set forth below, LTL Home Products (“LTL”) warrants each new LTL Door and accessories to be free from defects in material and workmanship under normal use and service. LTL assumes no obligation to correct defects caused by improper installation or unreasonable use ( including without limitation physical abuse or failure to provide reasonable and necessary maintenance). LTL’s obligations under this warranty are limited to replacement, free of charge, of any defective part which shall, within warranty year (see warranty) from the date of purchase from LTL, Third Party Sellers are not covered under the Product Warranty.  Any product issues or damages incurred by such parties not included under Warranty. Returns to the company at the address set fourth below, must be correctly packaged in original packaging for safe shipment, Transportation charges prepaid by the Person returning the Product.

No product covered by this warranty may be returned to LTL without prior written authorization from LTL. LTL accepts no responsibility or liability for products returned without such authorization. Requests for such authorization should be addressed to LTL Home Products and must include: proof of purchase, a statement as to the nature of the asserted defect, photos of the issue, and the name and address of the person to whom the repaired part is requested.  Requests should be submitted via email to info@ltlhomeproducts.com.  LTL will review such requests to determine the reason for the issue and whether it qualifies as a true product defect.

LTL makes no other express warranty whatsoever: the duration of any implied warranties of merchantability, or fitness for a particular purpose is limited to the respective time period of the express warranties set forth above and LTL shall not be liable under any circumstances for consequential or incidental damages where the loss is of a commercial nature.

Some states do not allow limitations on how long an implied warranty lasts, and/or the exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

Customer Service Hours: Monday-Friday 9am to 4pm EST (except for holidays)

Customer Service Phone: (800) 360-1585 (option 3 for Customer Service)

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*All door types have a One Year Limited Manufacturer Warranty. *List is alphabetical, please scroll down to choose your door type.
This is located in your order email confirmation from where you purchased the door. If purchased in store, please answer in store purchase.
Please upload a copy of your order receipt. Must be a valid receipt to verify transaction, exact item and quantity purchased, purchase date and merchant it was purchased from. Copies of statements are not acceptable forms of proof of purchase. Must be clear and readable to be valid. The file size MUST be a MAX of 2MB (2000kb) in size to be accepted by the system. If you receive an error saying the 'file is too large', please down-size your file to be sure it is 2MB (2000kb) MAX.
Accepted file types: jpg, jpeg, pdf, png, Max. file size: 2 MB.
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Product requests/issues are not reviewed, fulfilled or responded to via the Warranty form. This is for Product Warranty registration only. Any product issues/requests must be completed via the Contact us page/form.
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